Cancellation, lateness and no-shows

I keep my prices low by avoiding unnecessary admin… so please be aware that if you’re (very) late, don’t show up, or cancel your appointment with less than 24 hours’ notice, I won’t normally be able to refund your treatment fee. Please read on for further details.

Cancellation

I ask that you give me at least 24 hours’ notice if you need to cancel or reschedule an appointment. This allows me to offer your appointment slot to someone else.

If you give me less than 24 hours’ notice for a cancellation, it’s generally not possible to offer your appointment time to someone else, and therefore I won’t normally be able to refund your treatment fee.

You can cancel an appointment by calling me on 07582 234578. If I can’t answer, leave me a message – I’ll take the time of your message as your cancellation time. Alternatively, email me on karen@acutu.co.uk.

Lateness

Please try to be on time for your appointment. Race days and school drop-off and pick-up times tend to get busy on Bishy Road, and parking likewise gets a bit scarce, so if you’re coming by car please allow plenty of time to get here, and to park. If there isn’t time to do a treatment because you’re late, I won’t normally be able to refund your treatment fee.

No-shows

If you don’t attend your treatment, I won’t normally be able to refund your treatment fee.